Frequently Asked Questions
Everything you need to know about your ROYO order.
How are ROYO products shipped to ensure freshness?
We use temperature-controlled packaging and expedited shipping methods to ensure that all food items arrive at your doorstep in peak condition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you offer options for specific dietary restrictions?
Yes, ROYO provides a variety of gluten-free, vegan, and keto-friendly options. You can use our website filters to shop by your specific dietary needs.
Where can I find the nutritional information for your products?
Full nutritional facts and ingredient lists are available on each individual product page under the 'Ingredients & Nutrition' tab.
How long will my order take to arrive?
Standard shipping typically takes 2-4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.