Returns & Exchanges
Due to the perishable nature of our food products, we cannot accept physical returns, but we are committed to ensuring you love every bite of ROYO. If your order arrives damaged or doesn't meet our quality standards, please reach out within 7 days of delivery for a full refund or replacement.
Inspect Your Delivery
Upon receiving your ROYO order, please check the packaging and product freshness immediately to ensure everything arrived in perfect condition.
Document Issues
If there is an issue with your order, take clear photos of the damaged items or the specific quality concern to help our team process your request.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you took within 7 days of your delivery date.
Resolution Process
Our team will review your claim within 48 hours and issue a store credit, refund, or ship a fresh replacement directly to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing